Delivery

We ship from Poland. The final price might vary depending on the country of destination and amount of products you're ordering. You can choose from two delivery services - trackable TNT Express shipment or expedited DPD Classic. Once your order is dispatched, you will get notified with tracking URL and tracking number.

The moment the package leaves our country, your local post is responsible for delivering the package. If you're experiencing any problems, contact them first. Obviously, feel free to drop us a message if there are any concerns. We will do our best to make your Skydance experience positive.

JANUARY 2021 UPDATE:

Due to Polish National Post's unreliability, we have temporarily stopped shipping out using standard delivery method. We have found that parcels shipped using Polish National Post's services tend to take way too long to arrive to the country of destination or are damaged during their way. In order to make sure that your goodies are with you ASAP, that they won't get lost or impaired, we're introducing TNT Express, which takes only 4-5 working days to deliver! TNT shippes worldwide, including Chile, China, Japan and New Zealand.

Costs

POLAND
please place your order at our polish website for domestic delivery.

DPD EXPEDITED TRACKED SHIPPING
from €7.5 - takes 2-6 days to deliver. Free from custom charges.

TNT EXPRESS DELIVERY
from €19 - express delivery using TNT courier. Estimated delivery takes up to 4-5 working days. Duties and charges may apply.

FREE SHIPPING
We deliver your items for free anywhere in the world! Just place an order over 200 euro. If you're from European Union, your parcel will be shipped out via DPD courier. And if you are located outside EU, we'll deliver it using TNT services.


COVID-19 NOTE
We are super happy to inform you that we are staying safe and dispatching your orders as usually within 2-3 working days! Due to COVID-19, delays are expected for standard delivery method. We need you to be patient - it all depends on the country of destination and local government's restrictions and there's not much we can do about it. If you wish for faster delivery, consider using TNT service.

Countries that we cannot deliver to using Standard Tracked Shipping at the moment: Chile, China, Japan, New Zealand.

IMPORTANT INFORMATIONS

We're trying our best to provide you with the best delivery service, however please be advised that estimated delivery time cannot be guaranted. Sometimes, especially during busy seasons, delays may occur. If it happens, we suggest staying patient and monitoring your parcel's way to you through the tracking website. Please note that we have no control over local delivery services.

If you feel as if it is taking too long for your order to arrive, we've got a few tips for you.

  1. Check your delivery address. Perhaps there are some information missing? If so, contact us immediately. Your parcel will be returned to us and once it happens, we will issue a refund to your PayPal account excluding shipping and handling fees.
  2. Check your local post office. There's a chance that you were absent when the postman was attempting to deliver your package. You can also ask around the house or your neighborhood.

If you are from outside of European Union, customs charges may be levied. Things like that mostly happen to packages sent to United States, Australia, and Asia. On rare occasions, customs might hold your parcel for a bit. For further details, please contact your local customs office. We do not refund the taxes you might be obligated you to pay.

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