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Terms of use

We are Skydance - small family business established in 2014 in Poland. Inspired by the 90's and streetwear, we create vintage meets grunge pieces. What's more, it's all made by us in our home country with love and care. Everything is designed, made and printed in Poland - we make sure that each item is of best quality and will last years! If you are looking for some alternative clothes, nicely sewed tennis skirt, a t-shirt that is all original & different from what you have seen before or a warm hoodie with catchy phrase - you are in the right place. ♥

Before you make your order please become acquainted with our terms and conditions.

General

  1. Our business is registered in Poland as F.U.H.P. "GABRIELA" SP. Jawna J. Borucki, our address is ul. Szarych Szeregów 1/45, 35-114 Rzeszów, our vat identification number is 8133589332.
  2. Placing an order is equal to the acceptance of rules below.

Payments

  1. We accept PayPal payments and credit card payments provided by PayU.
  2. The main currency of our store is EUR. You can use a drop-down menu placed in the top right of our website for estimated exchange.
  3. It is possible for Customer to pay in any currency. Please note that the final price might be slightly different depending on currency conversion rate and bank's fees.
  4. Discount codes and sales do not add up, unless stated otherwise.
  5. If the payment is declined, please contact our support center.

Shipping

  1. We usually ship the orders within two to three business days. However, as our products are handmade, sometimes it might take a little bit longer. We claim fourteen business days for order preparation. If any delays occur, you will be informed via e-mail.
  2. We ship from Poland. Final shipping costs vary depending on the country of destination and amount of products you are ordering.
  3. European orders are being shipped out using DPD Classic delivery method. For countries outside EU, we deliver using TNT. Both methods are fast & trackable.
  4. If you're ordering from outside the European Union, it is possible that custom charges would be levied. On rare occasions, customs might hold your parcel for up to two weeks. For further details, please contact your local customs office.
  5. We do not refund the taxes you might be obligated you to pay.
  6. It is Customer's responsibility to provide us with the right address. Always double check if you have shared every detail correctly before you process your order. You can always message us if you are not sure how to fill the address section while ordering.
    1. If the given address was typed wrongly,  contact us immediately at support@skydance.pl. Please include your order's ID to speed up the process. 
    2. If it happens that the parcel is returned due to wrong/insufficient address, the order will be canceled once the parcel reaches us. We will return you the money excluding shipping and handling fees that we had to cover in the first place using the same method you used to pay for your order.

Returns and exchanges

  1. If it occurs that the item you've bought doesn't fit you, or you're feeling like it doesn't suit you, there is no need to worry. You may return your order within ten days of obtaining the order.
  2. Please inform us about planned exchange/return procedure at support@skydance.pl.
  3. While sending items back to us, make sure to attach an exchange/return form. It is obligatory and without such document we are unable to process the exchange/return.
    1. Click to download the exchanges form.
    2. Click to download the returns form.
  4. Returned items have to be in their original condition - with no tags removed, unimpaired, with no traces of being worn. If we recognize that any product was used or damaged, we have the right to decline the exchange/return.
  5. After receiving your return, we will ship your dreamy items or refund you within 1-3 business days.
    1. We do not reimburse costs of shipping the product back to us or duties. It is Customer's responsibility to cover all duties while returning a product.
    2. We do not refund shipping costs.
  6. Stockings are not returnable.

Returns and exchanges address:

Company name: Skydance Jacek Borucki
Street: Hanasiewicza 10
Zip code: 35-103
City: Rzeszów
Country: Poland

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